Generic chatbots
guess.

LiveChat knows
your products.

Your product info fuels every reply — so shoppers get the right answer on sizing, specs and compatibility, and buy instead of bouncing.

Free trial · Takes minutes to set up

Same question. Different outcome.

One guesses. One knows.

Generic chatbot GUESSING

Will the 20 L version fit under an airline seat?

Great question! Many of our bags are travel-friendly. Please check the product page for dimensions. 😊

…I'm on the product page.

→ Shopper leaves to find the answer somewhere else.

LiveChat KNOWS

Will the 20 L version fit under an airline seat?

Yes — the 20 L is 40 × 30 × 20 cm, inside most airlines' under-seat limits. The 28 L is cabin-overhead only. Want me to add the 20 L in black?

Yes please.

→ Answered from your catalogue. Added to cart.

How it works

Plug LiveChat into your ecommerce platform so it can see your products, descriptions and policies.

Specs, sizing, materials, compatibility, shipping and returns — the info you already have powers every answer.

Accurate replies 24/7, with a smooth hand-off to your team when a human touch closes the sale.

Why it matters

No made-up answers. Replies come from your product data, not a guess.

Open when you're not. Shoppers get help at 11pm on a Sunday.

Fewer repetitive tickets. Your team handles the conversations that need them.

Built for ecommerce. Connects with the store platform you already use.

See LiveChat answer from your own product info.

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